The Client Care Director is a dedicated professional who goes above and beyond to support clients, Realtor partners, team leadership, and community connections. This role thrives on independently managing and implementing various systems with minimal oversight. The ideal candidate is committed to executing tasks with exceptional quality, meticulous attention to detail, and clear, consistent communication. They possess strong focus, able to concentrate on a single task for extended periods without distraction. While they may demonstrate ambition and influence, their primary traits are persistence, reliability, and effective task completion.

This individual is passionately invested in assisting the lead agent to reach new heights of success while continuously enhancing their own skills and evolving into a key leadership figure within the team. As the team’s achievements expand, the Client Care Director will have opportunities to take on greater responsibilities or increase the team’s closed business by performing duties swiftly, efficiently, and always prioritizing the client’s best interests.

• Build, implement, maintain, and OWN all systems for internal communication, team calendar, office management, client care systems, team retention and recognition including events and WOW moments campaigns, onboarding systems for new agents, and referrals.
• Assist as needed in creating and refining the systems of other departments, including but not limited to customer service, lead generation, agent recruiting, and tracking.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity Technology.
• Oversee all contracts through closing and listing launch.
• Keep the team leaders informed regarding any problems or issues that arise and help to develop solutions.
• Develop onboarding and training systems.
• Execute daily, weekly, monthly and annual tasks pertaining to office management and administration, transaction coordination, listing management, event coordination, database oversight and vendor relations.
• Be proficient and proactive about systems development, use of AI, technology, CRM, etc.
• Be a friendly, welcoming presence at the front desk of the Rose Creek office.
• Responsible for general administrative and support duties as required by all team members.
• Responsible for assisting the CEO and Team Leader with administrative support.

• 2+ years’ operations experience
• 2+ years' of real estate sales or operations experience preferred, not required
• Strong organizational skills and pays strict attention to details
• Proactive servant leader who is willing to do whatever it takes
• Skilled at protecting time and resources of leaders and team members
• Exemplifies a team player who demonstrates extreme ownership
• Strong positive and direct written and verbal communication skills
• Creative problem solver who can follow existing processes and create new ones
• Experience with Google Apps for Business
• Strong written and verbal communication skills
• Exceptional organizational and project management abilities
• Great ability to focus
• Concerned about doing things the right way
• Calm under pressure
• Learning based 
• Service-based attitude 
• Proven ability to succeed
• High school graduate
• Bachelor’s degree preferred
• Real estate license required within the first 90 days.

$50,000 - $55,000 USD Yearly

Ursula & Associates is dedicated to delivering unparalleled service to our clients by leveraging cutting-edge technology that amplifies our reach, fostering a culture of teamwork and supportive collaboration, and cultivating intentional positive habits that drive outstanding performance. Every day, we approach our work with enthusiasm and a commitment to surpassing previous achievements. Our clients succeed because we invest deeply in our people—equipping them with the education, resources, and support necessary to excel. Join us and embark on a journey to become the best version of yourself.

Based in Cherokee County, Ursula & Associates is a well-established sales team brokerage (teamerage) operating since 1996. Our team has achieved remarkable milestones, including surpassing $1,000,000 in gross commission income and completing over 2,000 transactions. We prioritize building strong community ties and meaningful connections while delivering exceptional service to buyers, sellers, and investors throughout the real estate process. Consistently recognized among the top small teams by Real Trends and the Cherokee Association of Realtors, we serve the Metro Atlanta area with a special emphasis on Cherokee County and Towne Lake homeowners. Rooted in the values of Faith, Family, and Community, we are committed to providing real estate services defined by Excellence, Service, and Results.