Our Opportunity:

We are looking for an energetic, strategic, and relationship-driven Head of Community Experience to enhance every engagement our clients, partners, and team members have with our real estate company. This role offers a unique chance to join and help shape our future leadership team. You will be instrumental in delivering smooth, personalized experiences, spearheading client events and marketing efforts, overseeing office operations, and upholding the culture and core values of our organization. As the steward of our client journey, you will play a pivotal role in driving the growth and direction of our business.

Who Develops You: Director of Operations & Operator

• Act as the chief advocate for clients and partners, guaranteeing outstanding service at every interaction.
• Design and implement initiatives that boost client loyalty, such as appreciation events, immersive experiences, and targeted communications.
• Track client satisfaction levels and proactively seek ways to enhance their overall experience.
• Partner with the marketing team to deliver campaigns that align with the brand and drive engagement.
• Maintain uniformity in messaging, visual presentation, and branding across all client interactions.
• Oversee daily office and building operations to create a professional, inviting, and efficient workspace.
• Coordinate team logistics, internal communications, and event planning to ensure seamless operational flow.
• Assist the CEO with recruiting, onboarding, and nurturing team members’ growth.
• Serve as a guardian of company culture by upholding core values and fostering team engagement.
• Proactively identify and address opportunities to strengthen team dynamics and resolve challenges.

What You Excel At:

You have a natural talent for forging genuine connections, ensuring everyone you encounter feels recognized, appreciated, and supported. You proactively identify needs, handle challenges with composure, and maintain flawless operational flow behind the scenes. Coordinating events, campaigns, and daily logistics comes effortlessly, and you take pride in managing every detail to deliver exceptional experiences. You champion a positive, high-achieving team culture while holding both people and processes accountable. Your communication style is clear, professional, and warm, and you are equally adept at envisioning the big picture as you are at managing the day-to-day details that bring it to life.

$50,000 - $65,000 USD Yearly

At The Collective Powered By PLACE, we strive to provide the highest level of service to our clients. We do this through superior technology that maximizes the reach of our efforts, teamwork & supportive collaboration, deliberately-formed positive habits, and a culture of exceptional performance. We show up each day with a smile, and a positive attitude towards breaking previous records. The Collective’s clients realize success because we invest in our people. When committed individuals have the education, tools, and the support they need to thrive, excellence is achieved. Join us and get ready to be the best version of yourself.